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Terms and Conditions

For Privacy Information: Go to our Privacy Page for details.

The Assistance Dogs New Zealand Trust, referred to as ADNZTrust from here on in, (registered charity no. CC32920) website is owned and operated by ADNZTrust. “ADNZTrust” or “we” or “us” within the context of these terms and conditions means ADNZTrust and its subsidiaries and “web site” or “site” means any or all of the web sites operated by ADNZTrust.

Please read these terms carefully before using this website:


Terms and conditions

Using this web site indicates that you accept these terms and conditions which take effect on the date of use of the website. If you do not accept these terms and conditions (“terms”), do not use this website (“site”).


Use of site and copyright restrictions

We authorise you to view and download the materials at this site only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these terms, any use of these materials on any other web site or networked computer environment for any purpose is prohibited. The materials at this site are copyrighted and any unauthorised use of any materials at this site may violate copyright, trademark, and other laws. If you breach any of these terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.


Links to other websites

Links to third party web sites on this site are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed any of these third party sites and do not control and are not responsible for any of these sites or their content. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third-party sites linked to this site, you do this entirely at your own risk.



The materials provided at this site are provided “as is” without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We further do not warrant the accuracy and completeness of the materials at this site. We may make changes to the materials at this site, or to the information, products and prices described in them, at any time without notice. The materials at this site may be out of date, and we make no commitment to updating the materials at this site.


Limitation of liability

In no event will we, our suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Applicable laws

This site is administered by us from our registered office in New Zealand. We make no representation that materials at this site are appropriate or available for use outside New Zealand, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this site or any copy or adaptation in violation of any applicable laws or regulations including without limitation New Zealand export laws and regulations. If you choose to access this site from outside New Zealand, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with New Zealand law, without giving effect to any principles of conflicts of laws.


Intellectual Property

The names, images and logos identifying and owned by us or third parties and their products and services are subject to copyright, design rights and trade marks of ours and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of ours, or any other third party.


Contributions to our site

Where you are able to submit any contribution to our website, any of our mobile applications, our Facebook, Instagram, You Tube, or any other of our social networking pages, you agree, by submitting your contribution, to grant us a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant us the rights set out above, please do not submit your contribution to us. By submitting your contribution to us you warrant that your contribution is your own original work and that you have the right to make it available to us for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on our website and the purposes specified above.


Changes to the terms

We may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.


Refunds will be given at the discretion of ADNZTrust. ADNZTrust reserves the right to vary event registration fees and the prices of any products listed without notice. All event registrations and orders for products are subject to availability and ADNZTrust reserves the right to refuse to accept any registration and to refuse to supply any products to any individual.



Privacy policy

Assistance Dogs Trust New Zealand (referred to as ADNZTrust from here in) registered Office:

24 Hawkhurst Rd, Lyttleton, 

Christchurch, 8082

New Zealand.

Tel: 0800 966 342



Charity registered in New Zealand. Charity Number CC32920


Privacy statement

At ADNZTrust we are committed to protecting your privacy. This statement describes how ADNZTrust collects and uses personal information. The terms of this statement may change, so please check it from time to time.

Under the Privacy Act 1993, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your details, and keep to strict security standards to prevent unauthorised access to it.

If you have any queries about this privacy statement, please contact the ADNZTrust Administration Officer at:, or by post at ADNZTrust Administration Officer, PO Box 36406, Merivale, Christchurch, 8146 RE: Data Privacy Information

What information do we collect and how do we use it?

We obtain personal information from you and use it as follows:

We use contact information from web forms, emails, mail and telephone to send you information or materials that you have requested or to provide you a service. Your contact information is also used to contact you when necessary, for example, to fulfil a query or to provide a service.

Any orders and donations you make will require personal and financial information. We will collect your contact information (such as contact details), demographic information (like age, profession), and financial information (such as account numbers).

Contact information and financial information from the order, donation forms or enquiries are used to fulfil orders or provide services. Your contact information is also used to get in touch with you when necessary, for example to be able to fulfil an order. Financial information that is collected is held securely and deleted on an ongoing basis (credit card details are not stored).

We may sometimes contact you with offers from companies that benefit ADNZTrust and may be of interest to you. We will not sell or exchange your details with other organisations other than where we have a duty to share your information with third parties, regulatory or law enforcement agencies if we believe in good faith that we are required by law to disclose it in connection with the detection of crime, the collection of taxes or duties, in order to comply with any applicable law or order of a court of competent jurisdiction, or in connection with legal proceedings.

Please note that we have the ability to retain any data that you provide on this website using reputable third party suppliers, even if you do not complete your donation/transaction by clicking donate securely. Such contact details and data may be used to contact you to enquire why you did not complete your donation/transaction. If you have any questions about this, please contact our Administration Office on 0800 966 342 (Monday to Thursday, 9am to 5pm).

We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information in your CV if required upon application). The personal data and sensitive personal data will be stored, processed, used and disclosed by us in the following ways:

  • To facilitate the recruitment process

  • To enable you to submit your CV, apply online for jobs or to subscribe to alerts about jobs we think may be of interest to you

  • To answer your questions and enquiries

  • To third parties where we have retained them to provide services that we, you or our client have requested including references, qualifications and criminal reference checking services, and verification of the details you have provided from third party source, psychometric evaluation or skill test

  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy

  • We will collect data about you, both personal data (such as your name and contact details) and also sensitive personal data (such as information about your mobility requirements and health). The personal data and sensitive personal data will be stored, processed and used in the following ways:

  • Providing and administering our services

  • Monitoring the quality of services provided

  • To answer your questions and enquiries

  • To use your information on an anonymised basis to monitor compliance with our equal opportunities policy

We may analyse the personal information we collect to create a profile of your interests and preferences so that we can contact you in the most appropriate way and with the most relevant information. From time to time we carry out an analysis of our supporters and the donations they have made. Some of the results from this analysis provide us with an indication of the likely donations that we may receive in the future which allows us to plan accordingly. We may also enhance the data we hold on you by receiving information about you from public sources or third parties.

Cookies and IP addresses

We measure visits to our websites in order to improve its usability. The data we collect may contain personal information (an IP address and/or cookies). We do not link IP addresses to individuals. Your IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognise repeat visits.

(IP address definition – An IP address is a series of numbers that identify computers on the internet. IP addresses can theoretically be linked to an individual. Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves). For that reason IP addresses are considered personal data.)

(Cookie definition – A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognised though the cookie, cookies are considered personal data. In addition, cookies may contain personal data themselves.)


Cookies on ADNZTrust websites

We employ a number of cookies across our websites in order to enhance the user experience, and ensure that we are able to provide the relevant content that our visitors expect.

To do this we use a combination of session, persistent and third party cookies.

Information about the cookies we employ

Session cookies allow our users to link their actions during browser sessions, they expire after a session and are not stored long term. We use this type of cookie to maintain a user session on the websites; we also use session cookies to collect data on how visitors use our website, for example: what type of browser they are using and which pages are popular.

Persistent cookies are stored on a user’s device in between browser sessions which allows the preferences or actions of the user across a site to be remembered. We use persistent cookies to make our website more accessible to users. These cookies help us to provide the user with the text size and colour options they require.

Third party cookies are set by a domain other than the one visited by the user. We use these cookies for our work with third party organisations, to allow us to understand the journey that our visitors take to get to our website.

Marketing (targeting or advertising) cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests. They remember the websites you have visited and that information is shared with other parties such as advertisers. For example we use third party companies such as Google’s DoubleClick to provide you with more personalised adverts when visiting other websites. You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings.

To opt-out of Google’s DoubleClick use of cookies please visit

If you have any further questions about cookies then please contact

What happens when you link to another site?

Our websites contain links to other websites. This privacy policy applies only to our sites, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about you to any other site when you link to another non-ADNZTrust site.

Access to your information

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us at or by post at ADNZTrust Administration Officer, PO Box 36406, Merivale, Christchurch, 8146 RE: Data Privacy Information

Users 16 and under

We do not knowingly collect or solicit personal information from anyone aged 16 or under or knowingly allow such persons to provide us with their personal information without parent or guardian consent. If you are aged 16 or under, please get the permission of your parent or guardian before using our website. In the event that we learn we have collected personal information from anybody aged 16 or under and do not have the consent of a parent or guardian, we will delete that information as quickly as possible. If you believe that we might have any information from or about anybody aged 16 or under without the consent of a parent or guardian, please contact our Administrator on 0800 966 342 (Monday to Thursday, 9am to 5pm).

Information Security

We use dedicated servers to process or store our data and, as such, this data may be processed outside of New Zealand. We adopt the Deputy Commissioner approved measures when we process outside of New Zealand which means that all processing conducted in a location outside of New Zealand is carried out in accordance with New Zealand Data Protection regulations. If you require further information, please contact our Website Privacy Advisor at

By submitting your personal data, you agree to this transfer, storing or processing. We will take all the steps necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you give to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. Data being processed through our site is protected by our 128 bit encryption SSL, as well as SiteLock Management.

Your Consent

By providing us with your personal data, including sensitive personal data such as on your health, you consent to the collection and use of this information in accordance with the purposes described above and this privacy statement, and you agree to allow us to share your details with other organisations that may fulfil your order or query on our behalf.

Changes to this privacy policy

If this privacy policy changes in any way, we will put an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances.

What if I do not agree with this privacy policy?

If you do not agree with our processing of your data in the manner outlined in the policy, please do not submit any personal data to us.

You can unsubscribe at any time by emailing or, or by post at ADNZTrust Administration Officer, PO Box 36406, Merivale, Christchurch, 8146 RE: Data Privacy Information.

Privacy Policy
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